Commercial policies · order-specific terms

The quotation defines the transaction

This page explains how commercial conditions are confirmed. Warranty, returns, shipping, payment, price, lead time and order restrictions vary by product and transaction; the applicable terms are stated at RFQ, quotation, order acknowledgement or RMA.

What is confirmed for each order

Warranty

Manufacturer warranty coverage, duration and exclusions are confirmed for the exact SKU at quotation.
Installation, operating conditions, modifications and proof-of-purchase requirements are reviewed against the applicable manufacturer terms.
A component warranty does not transfer machine-level compliance, performance or safety responsibility to Automation Liberty.

Returns and RMA

Return eligibility, authorization window, product condition, packaging and any restocking conditions are confirmed before an RMA is issued.
Configured, programmed or special-order items may have different return restrictions; those restrictions are confirmed at quotation.
Return freight responsibility, inspection outcome and refund or replacement timing are confirmed during the RMA process.

Shipping and delivery

Carrier, service level, processing time and delivery estimate depend on the exact product, quantity, destination and supplier confirmation.
Tracking, insurance, freight handling and any expedited option are confirmed at quotation rather than assumed from this page.
Availability and lead time are confirmed at RFQ and may change until the quotation and order are accepted under their stated terms.

Payment

Accepted payment method, currency, banking details, fees and timing are confirmed in the quotation or invoice.
Any account credit terms are subject to qualification and are confirmed for the specific account and order.
Purchase-order, milestone or other project payment structures apply only when explicitly included in the accepted quotation.

Quotes and pricing

Price, quotation validity, taxes, duties, minimum order conditions and quantity tiers are confirmed in the quotation.
Cross-brand items are candidate replacements — subject to engineering review; quotation does not remove application-validation responsibility.
Cancellation, change-order and rescheduling conditions are confirmed for the order before acceptance.

How terms become binding

Send the exact request

Provide models, quantities, destination, target date and any required commercial or documentation conditions.

Resolve open conditions

We identify items requiring supplier, engineering, account or shipping confirmation.

Review the quotation

The quotation records the terms that apply to the specified products and order.

Keep the order record

The accepted quotation, order acknowledgement and any RMA authorization govern the applicable transaction.

Frequently asked questions Product records Engineering resources

Ask about a specific quotation or order

Include the quotation, order or RMA reference so the applicable terms can be checked.

Contact the commercial team